Workflow Approval Request Notifications to a Shared Mailbox in Business Central

 

Workflow Approval Request Notifications to a Shared Mailbox in Business Central

Is it possible to have workflow approval request notifications sent to a shared Outlook mailbox in Microsoft Dynamics 365 Business Central? The answer is yes, and here's how you can set it up:

Step-by-Step Setup

  1. Navigate to Approval User Setup:

    • Go to the Approval User Setup page in Business Central.

  2. Enter Shared Mailbox Address:

    • For each user who should have notifications sent to the shared mailbox, enter the shared mailbox email address in the E-Mail field instead of their individual email addresses.

This method ensures that all approval request notifications are sent to a centralized, shared mailbox, making it easier for teams to manage and respond to approval requests.

Considerations

  • Ensure the shared mailbox is properly configured in your organization's Outlook settings.
  • Verify that all relevant users have access to the shared mailbox.

This setup simplifies the approval process and ensures timely notifications for workflow approvals.

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