Running Customer Statements with Email Recipients in Business Central

 

Running Customer Statements with Email Recipients in Business Central

Issue:

When attempting to run Customer Statements in Business Central, you encounter the error message: "Cannot find recipient's email." This issue occurs when the email address for the recipient is not correctly configured.

Solution:

To ensure that customer statements include the recipient’s email, you need to set up each customer's email address in the Document Layouts page. Here’s how you can do it:

  1. Navigate to the Document Layouts Page:

    • Go to the customer card for the specific customer you want to send statements to.
    • Click on Navigate in the ribbon and then select Document Layouts.

  2. Set Up Email for Customer Statements:

    • In the Document Layouts page, select the line for Customer Statement.
    • Enter the recipient's email address in the Email field.



Setting up the email addresses for each customer in the Document Layouts page ensures that your Customer Statements are sent without any issues. By following these steps, you can efficiently manage your customer communications and avoid the "Cannot find recipient's email" error.

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